Khelaghor Shop Privacy Policy – Your Data, Our Responsibility

01 Introduction

Khelaghor shop fully acknowledges that protecting your privacy is a core responsibility. This Privacy Policy explains how we collect your personal information, the purposes for which it is used, and how we keep it secure.

By using the khelaghor shop website or mobile app, you are deemed to have accepted this privacy policy. If you do not agree with any of its terms, please discontinue using our services.

02 How We Collect Information

Khelaghor shop collects your information through a variety of methods. The main sources are described below:

• Provided directly: You provide information directly when registering, completing identity verification, or contacting support.
• Automatically: When you use our platform, your device information, browsing patterns, and IP address are collected automatically.
• Payment Gateway: Relevant financial information is received from payment processors during deposits or withdrawals.
• Cookies & tracking: Our website uses different types of cookies that help enhance your experience.

We only collect data that is necessary to provide our services. Collecting unnecessary or excessive information goes against our policy.

03 Purpose of Data Use

Khelaghor shop uses the information collected for the following purposes:

We will never use your data for marketing purposes without your consent. You can opt out of marketing communications at any time.

04 Data Sharing & Third Parties

Khelaghor shop does not share your personal information with third parties. However, disclosure may be required in the following limited circumstances:

• Payment processor: Necessary financial information is shared with bKash, Nagad, or your bank to complete transactions.
• Identity Verification Service: With approved verification agencies as part of the KYC (Know Your Customer) process.
• Legal Authorities: With government authorities when required by court order or legal obligation.
• Security services: With authorized technology partners for cybersecurity and fraud prevention.

All third parties listed above operate under our strict data protection agreements and are not permitted to use your data for any other purpose.

05 Data Protection Measures

Khelaghor shop uses industry-leading technology and practices to safeguard your information. Our security framework includes:

• SSL/TLS Encryption: All data transmissions are encrypted.
• Firewall Protection: Multi-layer firewall protection to prevent unauthorized access.
• Regular Security Audits: Regular third-party penetration testing.
• Access control: Only authorized personnel have access to your data.
• Data Backup: Regular encrypted backups stored on secure servers.

However, no transmission of information over the internet is completely secure. While we take every measure to protect your data, we cannot guarantee absolute security. It is your responsibility to keep your password strong and never share it with anyone.

06 Cookie Policy

Khelaghor shop uses cookies on its website to help improve your browsing experience. We use three types of cookies:

• Essential Cookies: Essential for the basic functionality of the website. These cannot be disabled.
• Functional Cookies: Helps remember your preferences and settings.
• Analytical Cookies: Collects site usage statistics to help improve our services.

You can change your cookie preferences at any time through your browser settings. However, disabling certain cookies may affect the functionality of some features on the site.

07 Your Rights

As a khelaghor shop user, you have the following rights regarding your data:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to erasure: You may request deletion of your data under certain circumstances.
• Right to restrict processing: You may request a temporary pause on the processing of your data for any reason.
• Right to data portability: You may request a copy of your data in a structured, portable format.
• Right to object: You may object to the use of your data for specific purposes.

To exercise any of the rights listed above, contact our support team. We typically respond to requests within 30 days.

08 Data retention period

Khelaghor shop retains your data only for as long as necessary. Even after account closure, certain data may be kept for a defined period to meet legal or regulatory requirements.

Financial transaction records must be retained for a minimum of 7 years in accordance with Bangladesh Bank regulations. Personal identification data is deleted 3 years after account closure.

09 Protection of Minors' Data

Khelaghor shop strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that a minor has registered on our platform, that account will be closed immediately and all collected data will be deleted. If a parent or guardian believes their child is using our platform, please let us know.

10 Policy updates

Khelaghor shop reserves the right to update this privacy policy as needed. Registered users will be notified in advance of any significant changes via email or platform notification.

Continued use of the platform after a revised policy takes effect will be considered acceptance of the new terms. We recommend checking this page regularly.

11 Contact

If you have any questions about our privacy policy or wish to exercise your data rights, please get in touch with us:

For any serious data protection concerns, please contact our senior support team directly. We are committed to resolving issues promptly and effectively.